Shipping policy

SHIPPING POLICY

Last updated: 2026-02-27

Thank you for shopping with Apexvizor. Below you will find important information regarding our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-volume periods, processing times may be slightly extended.

2. Shipping Locations

Apexvizor currently ships to:

  • United States

  • Canada

If you are located outside these countries, please contact us before placing an order.

3. Estimated Delivery Times

After processing, estimated delivery times are:

  • United States: 7-14

  • Canada: 5-10 business days

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Customs processing (if applicable)

  • Weather conditions

  • High shipping volume periods

We are not responsible for delays caused by shipping carriers or customs.

4. Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated.

We may offer:

  • Free shipping promotions

  • Flat-rate shipping

  • Location-based shipping rates

All shipping charges will be clearly displayed before completing your purchase.

5. Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to update in the carrier’s system.

6. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned to us:

  • The customer will be responsible for reshipping fees.

  • We are not responsible for packages delivered to incorrectly entered addresses.

7. Lost, Stolen, or Delayed Packages

Apexvizor is not responsible for lost or stolen packages marked as delivered by the carrier.

If your package is delayed or appears lost:

  • Please contact the shipping carrier first.

  • If further assistance is needed, contact us at:

📧 replyclient@yahoo.com

We will do our best to assist you.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

Email: replyclient@yahoo.com

9. Customs, Duties & Taxes

International orders may be subject to import duties and taxes upon delivery. These charges are the responsabilityof the customer.

For Canadian customers:
Any applicable customs fees, duties, or taxes are the responsibility of the customer.

10. Delays Due to High Demand or Production Capacity

Please note that delivery times may occasionally be extended due to:

  • High demand periods

  • Limited production capacity

  • Inventory shortages

  • Supply chain disruptions

During peak seasons or promotional events, processing and shipping times may be longer than usual. We appreciate your patience and understanding in such situations.

If you have any questions about this Shipping Policy, please contact us at:

📧 replyclient@yahoo.com